Privacy Policy

Effective Date: October 16, 2025

Last Updated: October 16, 2025

1. Introduction

Welcome to Stayfinity Vacation Homes Rentals L.L.C (“Stayfinity,” “we,” “our,” or “us”).

This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you visit our websites — stayfinity.ae and stayfinitydubai.com (collectively, the “Sites”) — or use our property management and automation services.

By using our Sites or services, you consent to the practices described in this Privacy Policy.

Stayfinity complies with:

The UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

The EU General Data Protection Regulation (GDPR), where applicable

We are committed to maintaining transparency, protecting user privacy, and ensuring responsible data handling.

2. Information We Collect

We may collect the following categories of personal data:

A. Information You Provide Directly

Name, email address, phone number, and property details

Booking or service inquiry information

Payment details (processed securely through third-party gateways)

Business or company name (for B2B clients)

Communication preferences and consent

B. Information Collected Automatically

IP address, browser type, device information, and access times

Website usage data (pages visited, session duration, and referral sources)

Cookies or similar technologies for analytics and personalization

C. Information from Third Parties

We may receive limited information from:

Booking platforms (e.g., Airbnb, Booking.com)

Payment processors or banks

Messaging and automation tools (e.g., WhatsApp Business API, SMS gateways)

Marketing or advertising partners

3. How We Use Your Information

We process your data for the following lawful purposes:

To provide and manage property rental, automation, and scheduling services

To communicate with you via email, SMS, WhatsApp, or other channels

To process payments, confirm bookings, and manage check-ins

To improve our services, website functionality, and user experience

To comply with legal obligations and regulatory requirements

To send promotional messages and updates (with your consent)

To prevent fraud, ensure platform security, and maintain compliance

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

Consent: When you voluntarily provide your data or opt in to marketing.

Contractual necessity: When processing is required to deliver our services or manage bookings.

Legitimate interests: For business operations, security, and fraud prevention.

Legal obligation: When required by UAE or international law.

5. Cookies and Tracking Technologies

Stayfinity uses cookies and similar tracking tools to enhance your browsing experience.

You can modify your browser settings to refuse cookies; however, some features of the Sites may not function properly if cookies are disabled.

We use:

Essential cookies – for site functionality

Analytics cookies – to measure performance and optimize pages

Marketing cookies – to deliver relevant ads or service updates

6. AI and Automated Communication

Stayfinity may use AI-powered automation tools to assist with:

Responding to inquiries

Scheduling property viewings or appointments

Sending automated reminders or updates

Managing guest or client communication

While these tools enhance efficiency, all AI-generated messages are monitored by Stayfinity for accuracy and compliance.

Users employing our automation services remain responsible for the content of messages they send via Stayfinity’s platform.

7. Data Sharing and Disclosure

We do not sell personal information to third parties.

However, we may share your data with:

Service providers (e.g., booking engines, payment processors, hosting providers)

Legal and regulatory authorities (when required by law)

Business partners (to fulfill your requested services or property operations)

All third parties handling your data are bound by confidentiality and data protection agreements consistent with PDPL and GDPR.

8. Data Retention

We retain your personal data only as long as necessary for:

Providing services and maintaining business records

Complying with legal, accounting, and tax obligations

Resolving disputes and enforcing agreements

When data is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement strong technical and organizational measures to protect your data, including:

SSL encryption for data transfers

Restricted database access

Regular security audits and system monitoring

Despite these measures, no online transmission can be guaranteed to be fully secure.

You use the Sites at your own risk and acknowledge that absolute security cannot be guaranteed.

10. International Data Transfers

Your data may be transferred to and processed outside your country of residence, including in jurisdictions that may not offer the same level of data protection.

When this occurs, Stayfinity ensures appropriate safeguards are in place in accordance with applicable law.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

Access a copy of your personal data

Request correction or deletion of your data

Withdraw consent for processing

Object to or restrict processing under certain conditions

Request data portability

To exercise your rights, contact us at [email protected] with the subject line “Data Request.”

We will respond within the timeframe required by applicable law.

12. Marketing and Communication Preferences

By opting in or providing your contact details, you consent to receive:

Property management updates

Service notifications

Marketing or promotional communications

You may withdraw consent or opt out of promotional communications at any time by:

Replying “STOP” to SMS or WhatsApp messages

Clicking “unsubscribe” in email communications

Contacting [email protected]

13. Children’s Privacy

Stayfinity does not knowingly collect personal data from individuals under the age of 18.

If we become aware that we have inadvertently collected such information, it will be promptly deleted.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

All revisions will be posted on this page with a new effective date.

Your continued use of the Sites following changes constitutes acceptance of the updated Policy.

15. Contact Information

For questions, complaints, or data-related inquiries, please contact us at:

Stayfinity Vacation Homes Rentals L.L.C

206, Salah Al Din St, Entrance No. II

Dubai, United Arab Emirates

📞 +971 4 232 5480

📧 [email protected]

🌐 https://www.stayfinity.ae | https://www.stayfinitydubai.com